Lupo & Wolf products are guaranteed against manufacturing defects for a period of 30 days from the date of delivery. They would be subject to a refund or an exchange during this period.
Any improper use is not the responsibility of your Style Consultant or Lupo & Wolf. The Lupo & Wolf guarantee is in addition to your statutory rights.
We are sure that you will be completely satisfied with your purchase. However, if not, please contact us directly at http://www.lupowolf.co.uk/contact. To back up our total commitment to consumer satisfaction, the Direct Selling Association (DSA) operates a dispute resolution service for any customer who remains unsatisfied. Their contact details are as follows – DSA, 30 Billing Road Northampton, NN1 5DQ. Tel.: 01604 625 700, www.dsa.org.uk, where you can also find information on the DSA code of practice.
Terms & Conditions of Sale
These General Conditions of Sale apply between:
SP Parties Limited
502 The Capel Building
Hereafter “Lupo & Wolf”
And any other person visiting or making a purchase via the website www.lupowolf.co.uk
Hereafter “Internet User”
These conditions of sale define the terms of sale between Lupo & Wolf and the Internet User for ordering, payment and delivery. They govern all the necessary steps for placing an order and the tracking of this order between the contracting parties.
The order implies full and irrevocable acceptance of the Terms and Conditions. The latter may be subject to change, the conditions applicable are those in force on the date on which the order is placed by the Internet User.
For this purpose the Internet User must:
- Be over the age of 18, not under guardianship and have the capacity to enter into this agreement
- Not buy products from www.lupowolf.co.uk for resale
1 – Limitations
Products offered for sale by Lupo & Wolf are those listed on the site www.lupowolf.co.uk on the day of visiting the site by the Internet User.
The products are offered for sale within the limits of available stock.
The products offered for sale are described and presented with the utmost care and the greatest possible accuracy. However, if errors or omissions were to occur in this presentation, please let us apologise in advance. We will make every effort to promptly correct these errors.
2 – Price
The price is indicated in Pounds Sterling (£) including VAT, duty paid, without delivery fees. Delivery fees are the responsibility of the Internet User unless stated otherwise in the conditions.
The prices take into account the VAT applicable on the day the order is confirmed. If the value of the VAT is altered, then the price of an item may be altered without notification to the Internet User.
Lupo & Wolf reserves the right to modify its prices at any time. The products will be billed based on the rates in effect at the time the order is registered.
For all deliveries outside the European Union, customs duties and formalities, unless otherwise indicated, are solely the responsibility of the Internet User.
3 – Order
The internet user must have read and irrevocably accept these Terms and Conditions before placing the order. The validation of the order by the Internet User implies acceptance of the Terms and Conditions.
The sale will only be considered final once the Internet User receives the confirmation of order by Lupo & Wolf and funds are received. The automatic registration systems are considered proof of the contract of sale and the date. Lupo & Wolf is committed to fulfilling orders received on its website only within the limits of available stock of products. If a product is unavailable, Lupo & Wolf agrees to promptly notify the Internet User.
4 – Payment
Payment must be made online by credit card. The bill is available on the www.lupowolf.co.uk site.
5 – Secure Payment
We apply the security protocol SSL 128-bit data which encrypts transactions and protects professionally. You will be redirected to the payment platform systematically, this information is not received by Lupo & Wolf.
6 – Shipment, Payment and Delivery
Except in cases of exceptional circumstances, the delivery will be within the limits of available stock, as indicated on the site www.lupowolf.co.uk. Lupo & Wolf is not liable in any case of delay in delivery. Therefore, no claim of compensation of any nature whatsoever may be invoked by the Internet User to Lupo & Wolf except the right of withdrawal and in the event that the product is defective within the period of warranty.
Lupo & Wolf reserves the right to choose the carrier who guarantees the delivery of products. Transport risks are borne by the customer after the release of the product from the warehouse.
The Internet User is responsible for checking the condition of the packaging and the conformity of the product delivered and to issue appropriately any reservations on the delivery of the carrier.
7 – Guarantee
In case of malfunction or nonconformity of the delivered product, the Internet User must inform Customer Services via the Contact page, we will try to remedy the problem promptly. Lupo & Wolf also guarantees, in accordance with the law, against any defects that affect the products delivered that might render it unfit for use, as well as against the harmful consequences it may produce. Any complaint about the contents of a package (wrong content) must be sent via the Contact page of Lupo & Wolf no later than 15 days following receipt of the package. Any complaint about the contents of a package after this deadline will not be taken into account by Lupo & Wolf.
Lupo & Wolf products are guaranteed for a period of 30 days starting from the delivery date of the package.
The Lupo & Wolf warranty does not cover defects caused by accidental damage, misuse or improper use of instructions and / or safety advice.
8 – Right of Cancellation
You may cancel your order anytime up to 14 days after the order is delivered. If you wish to cancel the order you MUST DO SO IN WRITING and deliver personally or send (e.g. by post or email) to Lupo & Wolf. If cancelled the cancellation takes effect when the notice of cancellation is sent (posted or emailed). The burden of proof to show that the notice of cancellation was given falls on the internet user. Provided that any goods which you have received under the cancelled contract have been returned to us (at your own expense) complete and in good condition within 14 days of your right of cancellation you will be entitled to receive a full refund using the same means of payment as you used to pay for your order. You will incur no fees for that reimbursement. PLEASE DO NOT return goods to the Lupo & Wolf Dublin address provided you must await full instructions on how to return your order once Lupo & Wolf have received notice of your cancellation.
For health protection and hygiene reasons certain items such as earrings cannot be sent back if they are unsealed from their original packaging. This does not effect your statutory rights.
The information collected in the context of distance selling is required, such information is necessary for the processing and delivery of orders and to create invoices. This information is strictly confidential and is only intended for Lupo & Wolf.
In accordance with data protection law relating to the processing of personal information, such data collected on the site www.lupowolf.co.uk is the subject of a declaration to the Information Commission. The Internet User has a right to access, modify, rectify and delete data concerning themselves. To exercise this right, the Internet User must send a message via the Contact page of Lupo & Wolf.
This Article shall not prevent the overall sale of the company or the transfer of activities to a third party.
10 – Intellectual Property
All elements of the site Lupo & Wolf, whether visual or audio, are protected by copyright, trademarks and patents. They are the exclusive property of the Lupo & Wolf company. For this reason and in accordance with the provisions of the Code of Intellectual Property, the use is authorised only for private use subject to the various provisions, see more restrictions in the Code of Intellectual Property. Any other use constitutes infringement and is punishable under Intellectual Property law without prior written permission from Lupo & Wolf. Any total or partial reproduction of sites published by Lupo & Wolf is strictly prohibited.
An Internet User who has an Internet site in a personal capacity and wishes to place, for personal use, a simple link to forward directly to the home page of Lupo & Wolf site, must request permission from Lupo & Wolf. In this case this will be an implied agreement of affiliation.
Similarly, any hyperlink to the site that forwards to Lupo & Wolf and use including the framing technique of deep-linking, in-line linking or any other technique of deep link, must be subject to a specific authorisation by Lupo & Wolf.
In all cases, all links even if previously authorised must be removed on request from Lupo & Wolf.
11 – Responsibility
Lupo & Wolf has, for all stages of access to the site, of the ordering process, delivery or subsequent services, an obligation of means. Lupo & Wolf can not be held responsible for any inconvenience or damage arising from the use of the internet site, including interruption of service, external intrusion or presence of computer viruses, or any event qualified as exceptional circumstances, according to the case.
In addition, Lupo & Wolf is not responsible for any breach of its contractual obligations in the event of exceptional circumstances, even in the case of internal or external strike, fire, disaster, internal or external fault, and generally any event that prevents the correct execution of orders.
The site content of www.lupowolf.co.uk may involve technical inaccuracies, omissions, typographical errors, and this content can be changed or updated without notice. Furthermore, Lupo & Wolf accepts no responsibility concerning any other website which may be accessed via its own website. Lupo & Wolf has no control over third party sites and a link to another site does not mean in any way that Lupo & Wolf assumes any responsibility whatsoever regarding the content or use that may be made of such sites.
12 – Integrity
In the event that any of the clauses in this contract are null and void by a change in legislation, regulation or a court decision, this shall in no way affect the validity of these Terms and Conditions.
13 – Duration
These General Conditions apply throughout the duration of online services offered by Lupo & Wolf.
14 – Dispute
In case of dispute, the competent court is the court on which the company Lupo & Wolf depends. The Direct Selling Association operates a dispute resolution service for any consumer who is not satisfied with the way Lupo & Wolf have dealt with their complaint. Their contact details are as follows: DSA, 30 Billing Road Northampton, NN1 5DQ. Tel.: 01604 625 700, www.dsa.org.uk, where you can also find information on the DSA code of practice.